Contact information

CONTACT INFORMATION POLICY

Feathered Soul Leather Company is committed to providing clear communication and quality customer service throughout the custom order process.

BUSINESS CONTACT
For all questions regarding orders, custom requests, shipping updates, or collaborations, please contact:

Email: featheredsoulco@gmail.com

Business Hours:
Monday – Friday
Response times may vary during weekends, holidays, and high-volume order periods.

RESPONSE TIMES
Please allow 1–3 business days for responses to emails and messages. During busy seasons, custom order launches, or events, response times may be slightly longer.

CUSTOM ORDER COMMUNICATION
Customers are responsible for providing accurate details, measurements, inspiration photos, deadlines, and customization requests before work begins. Delays in communication or approval may affect turnaround times.

DESIGN APPROVALS
Custom sketches or design concepts must be approved by the customer before production begins. Once approval is given, changes may not be possible after tooling or construction has started.

SOCIAL MEDIA
Feathered Soul Leather Company may also communicate through official social media platforms; however, email is the preferred method for important order details and documentation.

INAPPROPRIATE COMMUNICATION
Feathered Soul Leather Company reserves the right to refuse service or discontinue communication in cases of harassment, abusive language, threats, or inappropriate behavior.

PRIVACY
Customer information, addresses, and personal details are kept confidential and used only for order fulfillment and communication purposes.